Why is there such a problem with Buying a Mattress?

 

The Major Mattress Buying Issue: "It's All in the Name!"

 

Mattress Buying Sales Tactics

 

Mattress Warranty Problems and WARNINGS!

 

What Mattresses are Better?

 

How to Buy a Mattress: Step by Step!

 

Memory Foam and Waterproof Mattress Covers & Toppers

 

3 Steps to Save $430 when buying a mattress

 

Warranties

It should be clear that the manufacturer’s warranty is designed to cover manufacturer’s defects. This has nothing to do with the normal wear of a mattress or whether or not you are comfortable or sleep well on the mattress.

There are several issues that need to be understood concerning mattress warranties. At the end of this section you can review a matrix that compares the major brands and how they handle each of the major warranty issues. After the matrix, more detail on each of the major manufacturer’s warranties is reviewed. The detail section is littered with yellow highlights to help you spot important aspects of the warranties.

There are some basic rules that are true of all manufacturers’ warranties that the consumer should follow. First, keep your receipt. The original receipt will be needed in order to make a claim. You must be the original purchaser of the mattress, if you bought it used the warranty does not transfer. All shipping charges are the responsibility of the mattress owner in almost all warranties*

 

Major Mattress Warranty Issues

What is Actually Covered?

What is actually covered varies from one manufacturer to the next. Some will replace broken handles, some will not. Many do not include any defects related to the “cover” portion of the mattress, which is the outside fabric shell. Sagging coverage is different depending on the mattress brand and in some cases model. In many situations you’ll need to break out a ruler and measure the amount of sag before determining whether it’s considered a defect or not! See the end of this section for details on each manufacturer.

Remember, from our experience the sales associate is typically not a good resource for warranty information.

 
 

Does “10 Years” Really Mean “10 Years?”

In many cases, no. There is a pro-rating factor for many mattress brands that may be different for each model. The result of prorating means that the manufacturer will only cover a portion of the return. That portion shrinks as each year you own the mattress passes. Typically, the more expensive the model, the better the warranty. If you consider the warranty to be of value, which may or may not be true after reading this section, you want to get one without pro-rating. DO NOT rely on the sales associate to tell you whether the warranty is prorated or not. Most of the manufacturer’s use a schedule card system for determining the actual warranty pro-ration amount. A letter or number code is given in the schedule, and then you must compare that with the code on the law tag of the mattress. Whatever code is on the law tag, the corresponding pro-ration schedule is printed on the warranty schedule card.

 
 

The SERTA warranty schedule states that depending on what mattress you buy, you may end up being responsible for “1/10th the dealer retail price times the number of years used. This is applicable to some Serta “10 Year Limited Warranties.” Imagine paying $1,000 for a mattress for which the salesman told you was covered under a ten-year warranty. Six years later you experience a legitimate manufacturer’s defect. It turns out that based on your warranty coverage, you pay for all shipping costs to and from the repair location, along with $100 x 6 = $600!!! Nice warranty, Serta!

Here is a visual representation of the value of your warranty as time goes on:

 

 

The portion the consumer pays is represented in green…Notice how the green gets bigger over time?

 

More on the Mattress Warranty Issue...

 
 
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